Domestic Residential Opportunity Program (Customer Assistance)

Now Available to UPUD Customers

The Union Public Utility District Board of Directors approved the Customer Assistance Program (DROP) on January 24th, 2024. Mark your calendars because the program kicks off on July 1st, 2024. Applications will be sorted on a first-come, first-served basis, so be sure to get in early!

The program is designed to provide financial credits to customers whose incomes are at or below 200% of the federal poverty guideline. Applicants must show proof of current enrollment in the PG&E CARE Program, CalWORKs, CalFresh, General Assistance, Medi-Cal, Supplemental Security Income/State Supplementary Payment Program, or California Special Supplemental Nutrition Program for Women, Infants, and Children. Please refer to our policy for more information.

DROP APPLICATION

PRINTABLE APPLICATION

Once applicants are approved by UPUD staff, they will be notified in writing and receive a $10 credits per monthly billing period.

The program will run on each fiscal year, from July 1 through June 30 of the following year. Funds will be distributed to eligible customers on a first-come, first-served basis, until program revenues for the fiscal year are depleted or the maximum number of customers have been reached.

Those with questions or concerns may contact UPUD Customer Service at customerservice@upudwater.org or (209) 728-3651.

Website Accessibility Policy

Union Public Utility District is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, Union Public Utility District has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at (209) 728-3651

Ongoing Compliance Information

Compliance Officer

Union Public Utility District has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, Union Public Utility District regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at (209) 728-3651.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.